Pendo
This page describes how to use Census with Pendo.

๐Ÿƒโ€โ™€๏ธ Getting Started

In this guide, we will show you how to connect Pendo to Census and create your first sync.

Prerequisites

1. Collect your Pendo Credentials

Census needs the below pieces of information to connect you to your Pendo Instance instance:
  • A) Pendo Integration Key
  • B) Track Event Shared Secret Key
These can be obtained by navigating to Settings > Subscription Settings > App Details and copying the API Key and Track Event Shared Secret values.

1A. Create a Pendo Integration key

Pendo lets you create a number of Integration keys. You should create a new API key for Census rather than reusing an existing one.
Within Pendo's left navigation bar, click the Settings โš™๏ธicon and select Integrations from the popup menu. Then, inside the Integration Keys tab, click + Add Integration Key.
Provide a name you'll recognize ("Census" is a good choice) and check the Allow Write Access. Save your new key.
Finally, copy the long code you see under Key. We'll use that in a minute.

1B. Collect the Track Event Shared Secret Key

This key is different from the subscription key that appears in your Pendo installation snippet or integration keys. A Pendo Admin can access this key in your app settings (Subscription Settings > Choose your App > App Details)

2. Create the Census Connection

Now let's create your new Census connection to Pendo.
  1. 1.
    In the Settings tab, Create a new Pendo Service Connection in Census.
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  2. 2.
    You can provide whatever name you like.
  3. 3.
    Copy and paste your new Pendo Integration key.\
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And you're all set and ready to get syncing! ๐ŸŽ‰

๐Ÿ—„ Supported Objects

Census currently supports syncing to the following Pendo objects.
Object Name
Supported?
Identifiers
Account
โœ…
Account ID
Visitor
โœ…
Visitor ID
Event
๐Ÿ”œ
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โ€‹Contact us if you want Census to support more objects for Pendo.

๐Ÿ”„ Supported Sync Behaviors

Learn more about all of our sync behaviors on our Core Concepts page.
Behaviors
Supported?
Objects?
Update Only
โœ…
Account/Visitor
Update or Create
โœ…
Account/Visitor
For Pendo, "Update or Create" syncs will take longer than "Update Only" syncs. This is because - for newly created accounts and visitors - Pendo processes the previous hourโ€™s data at the top of the hour. In addition, it may take up to 15 minutes for the data to fully appear in the UI. Census will wait until ~15 minutes after the top of the hour to then update the newly created visitor or account with additional properties that are part of the sync.
โ€‹Contact us if you want Census to support more Sync Behaviors for Pendo.

๐Ÿš‘ Need help connecting to Pendo?

โ€‹Contact us via [email protected] or start a conversation with us via the in-app chat.