This page describes how to connect Census to Gladly.

🏃‍♀️ Getting Started

  1. Navigate to the Destinations page in Census and click New Destination.

  2. Select Gladly from the menu.

  3. Open Gladly in another browser tab and navigate to Settings > API Tokens. Create a new token and copy it to your clipboard.

  4. Return to Census and enter your API Token along with your User and Organization. The former is the email address you log into Gladly with and the latter can be found in the URL when you're logged in (e.g.

🗄 Supported Objects and Behaviors

Object Name


Sync Key



Customer ID

Update or Create, Update Only

Contact us if you want Census to support more Gladly objects and/or behaviors.

🚑 Need help connecting to Gladly?

Contact us via or start a conversation with us via the in-app chat.

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