This describes how you can connect Census to the Customer Success tool: Planhat.

🏃‍♀️ Getting Started

In this guide, we will show you how to connect Planhat to Census and create your first sync.


1. Generate a Planhat API Key

In your Planhat account:
  1. 1.
    Navigate to Settings > Service Accounts
  2. 2.
    Create an API Key
  3. 3.
    Hold onto this API Key for the next section, you'll need it!
In Planhat, once a token is created, it will appear once and last forever. Make sure to copy and store it securely once generated. It should be over 340 characters long.

2. Connect Planhat to Census

  • Head back to Census and navigate to Destinations.
  • Click the New Destination button.
  • Select Planhat in the dropdown list.
  • Paste your Planhat account's API Key. Save your connection and if everything is set up correctly, you should see a successful connection test verifying the connection.
  • Paste the region in the region box. If your Planhat app url is, paste us3. If your Planhat api endpoint is, the value of default should be used here.

🗄 Supported Objects

Census currently supports syncing to the following Planhat objects.
Object Name
Sync Keys
Source ID, External ID
End User
Source ID
Any unique ID
Source ID
Source ID, External ID
External ID
Source ID
Contact us if you want Census to support more objects for Planhat. Custom fields for both objects are supported.

🔄 Supported Sync Behaviors

Learn more about all of our sync behaviors on our Core Concepts page.
Update or Create
Company, End User, Churn, License, NPS
Update Only
Activity, Metric
Contact us if you want Census to support more Sync behaviors for Planhat.

🚑 Need help connecting to Planhat?

Contact us via [email protected] or start a conversation with us via the in-app chat.
Last modified 5mo ago