Intercom

🏃‍♀️ Getting Started
In this guide, we will show you how to connect Intercom to Census and create your first sync.
Prerequisites
Have your Census account ready. If you need one, create a Free Trial Census account now.
Have your Intercom account ready.
Have the proper credentials to access to your data source. See our docs for each supported data source for further information:
​Databricks​
​Google BigQuery​
​Google Sheets​
​Postgres​
​Redshift​
​Rockset​
​Snowflake​
1. Connect Intercom
Once you are in Census, Navigate to Connections​
Click the Add Service button
Select Intercom in the dropdown list
You'll see an Intercom OAuth screen describing the permissions Census needs. Note that if your account has access to multiple Intercom workspaces, you'll also have the option to select the specific workspace.
2. Connect your Data Warehouse
Please follow one of our short guides depending on your data warehouse technology
​Redshift​
​Postgres​
​BigQuery​
​Snowflake​
After setting up your warehouse, your Census Connections Page should look like this
3. Create your first Model
Now navigate to the Model section of our Dashboard​
Here you will have to write SQL queries to select the data you want to see in Intercom. Here are some ideas of data you should select
The Lifetime Value of a customer and add it to a contact or companies
The end of their trial
The date they became active in your product
The number of key activities a user did in your app in the last 7/30 days
Once you have created your model, click save. 
4. Create your first Sync
Now head to the Sync page and click the Add Sync button
In the " What data do you want to sync?" section
For the Connection, select the data warehouse you connected in step 2
For the Source,  select the model you created in step 3
Next up is the "Where do you want to sync data to?" section
Pick Intercom as the Connection
For Object, pick the one you want to sync data to.
For the " How should changes to the source be synced?" section 
Select your preferred behavior. Update only is a great place to start!
Pick the right mapping key, it could be Email for Contacts, Company ID for Companies but we recommend you use your own database id if possible
Finally, select the fields you want to update in the Mapper in the "Which Fields should be updated?" section
Here simply map the field from your Intercom instance to the column from your model.
The end result should look something like this
Click the Next button to see the final preview which will have a recap of what will happen when you start the sync
5. Confirm the data is in Intercom
Now go back to your Intercom and go view a record type (Contact or Company) that should have been updated. If everything went well, you should see your data in Intercom
That's it! In 5 steps, you've connected Intercom and started syncing customer & product data from your warehouse  🎉
🗄 Supported Objects
Census currently supports syncing to the following Intercom objects.
Object Name
Supported?
Identifiers
Company
✅
Company ID
Contact (Lead or User) 
✅
Email, Intercom ID, External ID
Lead
✅
Email, Intercom ID, External ID
User
✅
Email, Intercom ID, External ID
Event
✅
Event ID
If you're finding Companies missing in Intercom after a sync, make sure the company also has users associated with them. By default, Intercom hides companies with no associated users.
​Contact us if you want Census to support more objects for Intercom.
🔄 Supported Sync Behaviors
Learn more about all of our sync behaviors on our Core Concepts page.
Behaviors
Supported?
Objects?
Update or Create
✅
Company, Contact, Lead, User
Update Only
✅
Contact, Lead, User
Delete
✅
Contact, Lead, User
Append
✅
Events
​Contact us if you want Census to support more Sync behaviors for Intercom.
🚑 Need help connecting to Intercom?
​Contact us via [email protected] or start a conversation with us via the in-app chat.